Microsoft’s telephony licenses in each country/region dictate what the number can be used for. Service number availability varies by country/region and the type of number (whether it's a toll or toll-free number). Service numbers have a higher concurrent call capacity than user numbers. There are two types of service telephone numbers provided by Microsoft-toll and toll-free-which can be assigned to services such as Audio Conferencing, Auto Attendants, or Call Queues. For information about service numbers provided by Operator Connect or Direct Routing, contact your provider. This section describes service numbers available from Microsoft that are included in your licensing. Also, some countries/regions, such as Denmark, only have non-geographic numbers available. For example, non-geographic numbers often have the same cost when calling the number from anywhere within the country/region. These numbers don't have a relationship to a geographic area within a country/region. Non-geographic numbers are known as national numbers or sometimes VoIP numbers. For example, geographic telephone numbers in most cases can only be used within a certain address, city, state, or region of the country/region. Geographic numbers have a relationship to a geographic area and are the most common. There are two types of user telephone numbers, which can be assigned to users in your organization:
If you need additional or other number types other than those numbers seen in the Microsoft Teams admin center, you can submit a telephone number request to the Phone Number Service Center. How you acquire and manage telephone numbers differs depending on your Public Switched Telephone Network (PSTN) connectivity option.įor information about managing telephone numbers for Microsoft Calling Plan, see Manage telephone numbers for Calling Plans.įor information about managing telephone numbers for Operator Connect, see Set up telephone numbers with Operator Connect.įor information about managing telephone numbers for Teams Phone Mobile, see Set up telephone numbers with Teams Phone Mobile.įor information about managing telephone numbers for Direct Routing, see Configure the telephone number and enable enterprise voice. How do I port existing telephone numbers to Teams?.Which type of telephone number (subscriber or service) do I need?.Which user locations need new telephone numbers from Microsoft?.Microsoft is working to simplify number types, but for now you will need to decide: Service numbers, which are assigned to services, such as Audio Conferencing, Auto Attendants, or Call Queues. User numbers, also called subscriber numbers, which can be assigned to users in your organization. Currently, Microsoft supports two telephone number types:
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